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Volunteer at Crisis at Christmas in Newcastle

Crisis at Christmas is a unique volunteer lead event that that provides immediate help for homeless people and people on their own at a critical time of year. By volunteering with Crisis you can make a real difference to people's lives and experience over the Christmas period. We have volunteer roles available throughout November, December, and some into January. Our main event is held on Christmas Day and Boxing day.

Volunteer at Crisis at Christmas in Newcastle 2019

General volunteers

A flexible role, from helping serve food to manning the clothing store.

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Skylight members

A flexible role for Skylight members.

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Team Leaders

Lead and coordinate a group of people.

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Healthcare professionals

Professionals in the fields of dentistry, healthcare, eye care, and podiatry.

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From haircuts to massage, pamper our guests.

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Help our guests travel to and from the event.

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Help prepare delicious meals for our guests.

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Bring your musical skills to our event.

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Bring your creative talents to our event.

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Do you have other skills or talents?

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Your Christmas questions answered

Our Skylight Centre is located at 1-3 City Road, Newcastle-upon-Tyne, NE1 2AF. All volunteer training will be held here.


Unfortunately we do not have the capacity to provide transport for volunteers. However, once you have registered you can use the volunteer community website to arrange lift-shares.


Yes, we require all our volunteers to attend training. We run fun, informative training ahead of the event so that our volunteers know their roles, key health and safety information and get the chance to meet their team mates ahead of the event.

New volunteers will be invited to attend a mandatory introduction to Crisis and Crisis at Christmas, as well a mandatory briefing session directly relating to their role and the services they will be involved with at the event.  Some volunteers will have been to induction training before and in previous years this has meant that they need not necessarily attend the training.  However, we have found that volunteers who attend training benefit from the opportunity to meet with other volunteers and will also meet key leaders and staff members involved in the event.  Therefore, we are asking all volunteers, new or existing this year, to attend.  

There will also be mandatory briefings that directly relate to specific areas.  We aim to improve the event every year and therefore you will need to be briefed on these improvements. 

Volunteers that cannot attend their mandatory training will need to email the Newcastle Crisis at Christmas team regarding their circumstances. For the health, safety and enjoyment of everyone at the event we reserve the right to cancel your application if you do not attend training or contact the Newcastle Crisis at Christmas team about your attendance.

Crisis at Christmas Newcastle will be held at Blackfriars @ The Ouseburn, New Bridge Street, Newcastle upon Tyne, NE1 2TQ. We will be open to guests from 10am to 5.30pm on Christmas Day and Boxing Day.


For the training the easiest car parks to use are either Manor Car Park or the Quayside Car Park. For the Christmas Day event street parking in the area is free and there are plenty of spaces along City Road and the surrounding area. The multi-storey car parks next to our Skylight Centre are closed on Christmas Day but Manors Car Park is open on Boxing Day.

Unfortunately we cannot take donations on Christmas Day or Boxing Day as we must sort and check all donations prior to the event. We will not have time or space to do this on site during the event, we are collecting donations at various drop off points in the north east from Monday 12 November to Wednesday 19 December. We encourage anyone with clothing, food or toiletries to donate to head over to Crisis Skylight Newcastle’s facebook to find your nearest donation drop off point.