Crisis Skylight Croydon

If you are currently homeless, or at risk of becoming homeless, the first thing you should do is contact your local council as they have a duty to help you.

To learn what Crisis can do for you in Croydon, select the “I would like support from Crisis in Croydon” option from this list.

If you are rough sleeping now, visit the StreetLink website or call them on 0300 500 0914. StreetLink exists to help end rough sleeping by connecting people sleeping rough with the local services that can support them.

If you need general or specific housing and homelessness related advice, the charity Shelter may also be able to help you. Shelter has a wealth of resources available online and you can also search for your nearest legal advice centre. If you are homeless, have nowhere to sleep tonight or are at risk of harm or abuse in your home, you can call Shelter’s emergency helpline: 0808 800 4444.

Learn more about how other organisations might be able to help you. 

StreetLink exists to help end rough sleeping by enabling members of the public to connect people sleeping rough with the local services that can support them. Visit the StreetLink website to help someone you believe is sleeping rough or call them on 0300 500 0914.

If you are an external agency (working in, for example, the local authority or probation services, resettlement services, etc.) looking to refer someone to access support from Crisis, please contact us so we can make an assessment:

Phone: 0203 848 1700 (lines are open Monday, Tuesday, Thursday & Friday, between 10am-4pm and Wednesdays 10am to 2pm)  
Email: croydon@crisis.org.uk 

In this section you’ll find detailed information about how Crisis Skylight Croydon can support you, which areas they cover, how to get to their offices and more.

How we can help depends on your situation and needs. Get in touch so we can assess your situation and discuss next steps – this could lead to you becoming a Crisis member, which involves you being assigned a lead worker who will work with you over a few weeks or longer to help end your homelessness. 

Please note that while we welcome everyone who comes to us for help, our focus is on supporting people who face the most barriers and cannot, or find it difficult to, access other services. If another service can provide the support you need, we will refer you to them.

Crisis Skylight Croydon

Crisis Skylight Croydon works with people over the age of 16 who are experiencing homelessness, or immediately at risk of homelessness.

Our Engagement and Assessment team will assess your initial support needs. We'll provide you with information, advice and guidance and create a plan with you around how we can support you to sustainably end your homelessness.

We can support you to access our Learning and Skills support that includes classes and one to one sessions from digital skills and ESOL to various arts classes.

We also provide a coaching service to offer longer term support to people to work towards achieving their goals and to address any areas that may be contributing to their homelessness.

Our work is supported by clinical psychologists, housing law specialists, benefits specialists and a volunteering team.

Crisis Skylight Croydon covers the following geographical areas: Croydon 

Find out more about Skylight London and Skylight Brent.

If this is of interest to you, you can self-refer to Crisis Skylight Croydon by calling us on 0203 848 1700 (lines open Monday, Tuesday, Thursday & Friday, 10 am to 4 pm and Wednesdays 10am to 2pm) or by emailing us at croydon@crisis.org.uk and we’ll take it from there. 

You can also drop into Crisis Skylight Croydon between our opening hours of 10 am to 4pm Monday, Tuesday, Thursday and Friday and 10 am to 2 pm on Wednesdays. Select the “I’d like to visit or contact Crisis in Croydon” option for detailed directions)

If you are rough sleeping, for urgent out-of-hours support, contact Streetlink on 0300 5000914. However, Crisis and Streetlink are not an emergency service so if you or someone else is in immediate danger, call 999 now and ask for the police or an ambulance.

Before you visit, we would recommend that you find out what Crisis can offer you in Croydon. You can then contact us by phone or email so that we can discuss the best options for your situation:

Phone: 0203 848 1700 (lines open Monday, Tuesday, Thursday & Friday, 10 am to 4 pm and Wednesdays 10am to 2pm)
Email: croydon@crisis.org.uk

If you are rough sleeping, for urgent out-of-hours support, contact Streetlink on 0300 5000914. However, Crisis and Streetlink is not an emergency service so if you or someone else is in immediate danger, call 999 now and ask for the police or an ambulance.

Our address is: 12 Surrey Street, Croydon, London, CR0 1RG

Our doors are open for drop-ins

Monday: 10 am to 4 pm

Tuesday: 10 am to 4 pm

Wednesday: 10am to 2pm

Thursday: 10 am to 4 pm

Friday: 10 am to 4 pm 

View on map

You can use these public transport options to visit us:

Tram: nearest tram stop is George Street

Bus: nearest stop is Park Street, buses 60, 119, 166, 312, 407, 412, 455 & 468 all stop here.

Train: nearest stations are East Croydon and West Croydon

ADDITIONAL INFORMATION

The Crisis Skylight Croydon building is wheelchair accessible and does have accessible bathroom facilities. We have both gender neutral and male and female toilet facilities.

Contact us via phone/email to discuss any other requirements you have (such as needing an interpreter to access services).  

Wheelchair accessible, with adapted toilets.