Crisis Skylight Birmingham

If you are currently homeless, or at risk of becoming homeless, the first thing you should do is contact your local council as they have a duty to help you. 
 
To learn what Crisis can do for you in Birmingham, select the “I would like support from Crisis in Birmingham” option from this list. 
 
If you are rough sleeping now, visit the StreetLink website. StreetLink exists to help end rough sleeping by connecting people sleeping rough with the local services that can support them. 
 
If you need general or specific housing and homelessness related advice, the charity Shelter may also be able to help you. Shelter has a wealth of resources available online and you can also search for your nearest legal advice centre. If you are homeless, have nowhere to sleep tonight or are at risk of harm or abuse in your home, you can call Shelter’s emergency helpline: 0808 800 4444. 
 
Learn more about how other organisations might be able to help you. 

StreetLink exists to help end rough sleeping by enabling members of the public to connect people sleeping rough with the local services that can support them. Visit the StreetLink website to help someone you believe is sleeping rough.

If you are a professional (working in, for example, the local authority, police or probation services, resettlement services, etc.) looking to refer someone to access support from Crisis, please contact us so we can make an assessment:

Phone: 0121 348 7950 (Monday-Friday, between 9am-4:30pm)
Email: birmingham@crisis.org.uk

Crisis does not offer emergency services.

If you feel you need urgent mental health support, the NHS can help you - find your local NHS helpline.

If you are in immediate danger, call 999 now and ask for an ambulance or the police.

Crisis Skylight Birmingham works with people over the age of 16 who are experiencing homelessness, or immediately at risk of homelessness.

Our Engagement and Assessment team will assess your initial support needs. We'll provide you with some immediate information, advice, and guidance. We will then work with you to create a plan to sustainably end your homelessness.

We also offer a Coaching service. This involves longer term support to help you address any areas that may be contributing to your homelessness and help you to achieve your goals.

Our work is supported by clinical psychologists, housing law specialists as well as Volunteering and Events teams.

Crisis Skylight Birmingham covers the following geographical areas: Birmingham and Solihull. (If your area is not listed but you are nearby, contact us so we can advise you of your options).

If this is of interest to you, you can self-refer to Crisis Skylight Birmingham by calling us on 0121 348 7950 (lines are open weekdays 9am to 5pm) or by emailing us at birmingham@crisis.org.uk and we’ll take it from there. 

We encourage you to get in touch by phone or email if you can but if this isn't possible then please drop into Crisis Skylight Birmingham on weekdays between 9 am to 4 pm. We may not be able to offer you an appointment that day, but we will have a chat, take your details and agree on some next steps. Select the “I would like information about visiting or contacting Crisis Skylight Birmingham” option for detailed directions.

Crisis is not an emergency service. If you or someone else is in immediate danger, call 999 now and ask for the police or an ambulance. If you require urgent housing support at the weekend or after 5pm, call Birmingham City Council’s out-of-hours housing team on 0121 303 2296.

Before you visit, we would recommend that you find out what Crisis can offer you in Birmingham. You can then contact us by phone or email so that we can discuss the best options for your situation:

Phone: 0121 348 7950 (lines are open weekdays 9am to 5pm)

Email: birmingham@crisis.org.uk

Crisis is not an emergency service. If you or someone else is in immediate danger, call 999 now and ask for the police or an ambulance. If you require urgent housing support at the weekend or after 5pm, call Birmingham City Council’s out-of-hours housing team on 0121 303 2296.

If you are unable to contact us by phone or email then please drop into Crisis Skylight Birmingham on weekdays between 9 am and 4 pm. We may not be able to offer you an appointment that day, but we will have a chat, take your details and agree on some next steps.

View on Map

You can use these public transport options to visit us:

Bus: The closest bus stops are Gibb Street (97), Adderly Street (2, 3, 4, 4A, 5, 6) and Cheapside (50).

Train: Birmingham New Street and Birmingham Moor Street are both within walking distance.

Additional Information

When you arrive for the first time, please use the intercom on Heath Mill Lane and a member of the team will let you in.

Crisis Skylight Birmingham building is wheelchair accessible and has accessible bathroom facilities. Our bathrooms are gender neutral.

Contact us via phone/email to discuss any other requirements you have (such as needing an interpreter to access services).

If we haven’t covered your situation yet, it might be addressed on our Get Help page. There you can find information on finding a hostel, getting legal advice, locating free food stations and much more. If that still hasn’t helped, you can contact Crisis Skylight Birmingham by calling 0121 348 7950 or emailing birmingham@crisis.org.uk and we’ll do our best to help.