Michelle's story

Support Crisis at Christmas today

Donating to our Crisis at Christmas appeal can help someone like Michelle start to build their life beyond homelessness. Here's her story... 

“This time last year, I had no home. I couldn’t afford my rent anymore and I didn’t have any support, so I was forced out.

“I could afford a B&B for a couple of nights, but then I ran out of options. So I’d go to this bus stop and the drivers would be really good to me – letting me onboard and always asking if I was okay. I just wanted to avoid the streets. The cold – it’s with you all the time. I started thinking, ‘Am I going to be out here on Christmas Day?’ I was so worried about that.

“I used to love reading in libraries – especially biographies. When I became homeless, my visits changed. I’d spend my days in libraries so I could stay warm. At least in the library I could charge my phone and try to talk to the council. But I had no privacy, so it was hard to make any progress. Everything just became so complicated.

“Having someone in your corner makes all the difference. So when I was referred to Crisis at Christmas, everything changed. I look back now, and that first day with them was my last day on the streets. 

“It’s hard to ask for help. But after six months of sleeping rough, I knew I had to. Looking back, it was the most important step I took. The first time I walked into Crisis, the people were so welcoming. They actually looked me in the eye. It’s funny, but that’s the kind of thing you really miss. Because on the streets, you don’t talk to anyone. 

“Straight away, I felt settled. There was no judgement, just understanding. I had a hot meal to keep me going. They put me up in a hotel, where I could sit and be safe. It’s like a weight had been lifted.

“I met my lead worker, Kate, and she was by my side from that day on. I felt like I could talk to her about anything and everything. And she did all she could to help me find a permanent home. I had so many things going on before – but now I could just focus on what I needed to. It was like you're being washed out to sea and the waves keep pushing you further out, but with Crisis you can paddle to shore.

“I spent Christmas Day with Crisis and other members. We had Christmas food, including my favourite - mince pies with custard. There was karaoke, bingo – I even got my nails done. I had an eye test too, so I really felt looked after. I felt like a human again. 

“All the while, Kate was working with me to help me find a place. It was tough but I’m proud that I’ve got through it. 

“In March, I moved into my new home. And I can’t wait to spend Christmas there this year. Even now I can’t stop checking I’ve got my keys – I haven’t had my own keys for so long! Crisis helped me furnish it, so I could really make it my own. I love my teal sofa. Feeling settled has helped me focus on what’s next. My aim now is to train up and become a bereavement counsellor.”

Find out more about our Crisis at Christmas appeal and how you can help to change someone's life this year.