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EEA Project Volunteer - Merseyside

About Crisis


Crisis is the national charity for homeless people. We are determined to end homelessness. We do it person by person and by influencing policies to ensure everyone has a place to call home.

Homelessness is devastating, leaving people vulnerable and isolated.

Crisis offers ground-breaking housing, health, education and employment services. We work with thousands of homeless people across the UK every year. We are determined campaigners. We draw on our research, partnerships and years of experience of working directly with homeless people to deliver change and a vision to end homelessness for good.


You will contribute to ending homelessness by

Working together with our Progression Team, the EEA (European Economic Area) Project Volunteer will gather evidence needed for our Members to be able to reside in the UK.

Our Members from EEA countries can now apply for Settled Status in the UK (providing they have been here for 5 years). This will give them similar rights and entitlements to UK citizens. 

Some Members have received formal advice from Liverpool Law Clinic advising that they begin to gather evidence to support their applications. This may include completing Subject Access Requests to DWP, hospitals, and partner organisations to prove that they have been a resident in the UK for the last 5 years and this process might be quite complex. We would like to recruit some volunteers to help gather the evidence needed for our members to make their application for Settled Status.

This is an exciting opportunity to do in depth work directly helping our Members out of homelessness. 

What you will gain

· Workplace experience in a national organisation

· The opportunity to share existing or develop new skills in a friendly and supportive environment

· Opportunities to work with staff and fellow volunteers during the year and an invite to our member celebrations where you can help us recognise the achievements of our members

. Regular meetings with your supervisor to discuss how your volunteering is going and what other. opportunities and training may be available to you together with an induction.

. A platform for building confidence.
· A reference from a reputable organisation.


Core tasks

. Contacting a range of organisations to request records (Eg. HMRC, GP’s surgeries, hospitals, other charities)
. Contacting other organisations by phone, email and post
. Monitoring and recording responses received
. Ordering documents received chronologically
. Securely filing documents
. Recording work done in a clear way
. Following instruction from supervisor
. Contributing to a suite of resources and templates as the project continues

Who we are looking for

· Ability to work independently following instruction

. Confident communicator – able to make professional contact by phone, email and letter to a variety of agencies

· Ability to use Microsoft package including Outlook and Excel to track progress of members throughout their journey

· Interpersonal communication skills with a particular focus on listening

. Good time-keeping and reliability

. Non-judgemental, patient and friendly
· An understanding of the importance of confidentiality and maintaining boundaries

· Be positive, productive and have a passion to help end homelessness


Additional information

We expect volunteers to comply with Crisis policies including health and safety, data protection and code of conduct at all times. Volunteers for this project will require a standard DBS check

·Travel and lunch expenses are reimbursed where appropriate

· We welcome applications from people from all backgrounds and from people with disabilities